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Page size problems

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A very strange problem - a report (SSRS 2012), when run on a user's machine at another office renders to PDF as 4 pages, Pages 2 and four just show the page footers. When rendered on my machine it occupies 2 pages.If I open the PDF files, the one generated on mine shows a page size of 11.69 x 8.27in (A4), but the pdf generated on the other machine shows a page size of 10.98 x 8.27in.Does the PDF renderer perhaps pick up the page size from one's default printer page size? I have tried changing my printer settings to no effect.The paper size is set to A4 in the report properties

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